Company & Factory
How long has your factory been in business?
A: 16 years
What is the size of your facility and how many workers do you employ?
A：Area 1300 square meters/21 people
Do you have your own R&D team?
A：Yes
Do you have experience working with major global brands?
A：No
Are you compliant with local environmental regulations?
A：Accord
Product & Customization
Do you support OEM/ODM services?
A：Favour
Can you manufacture based on our technical drawings or prototypes?
A：Yes
What is your MOQ (Minimum Order Quantity)?
A：1 pair
Can you provide a prototype/sample before mass production?
A：Customized products, come with pictures and samples.
How long does it take for custom sample development?
A：According to the specific situation of the product, it usually takes about two months.
Do you provide free samples?
A：Customized products can provide 3-5 free trial molding services.
Can I mix different colors or models in one MOQ order?
A：/
Quality Assurance
How do you control product quality?
A：Control according to ISO9001 standard
Do you have dedicated staff responsible for after-sales service?
A：Yes
What are your pre-sales, sales, and after-sales service processes?
A：Pre sales: Provide mold design solutions and quotations for customers to choose and confirm; In sales: Customers participate in the review and confirmation of the specific content of mold design, and send weekly production progress reports to customers for confirmation and supervision until the trial mold is qualified. After sales: Regularly visit and contact customers to inquire about the use of molds. If any problems are found, they will be resolved within 24 hours.
Do you accept third-party inspections?
A：Yes
Do you perform 100% inspection before packing?
A：Yes
What happens if the goods arrive damaged?
A：Negotiate and handle, free new work.
Do you provide a warranty? If so, for how long?
A：Customize products according to the contract specifications.
Production & Order Process
What is the delivery time for standard products?
A：About two months
What is the delivery time for custom-made products?
A：About two months
What is your monthly production capacity?
A：Determine based on the size and structural condition of the mold
How do you ensure on-time delivery?
A：Monitor the entire production process according to the schedule, and send it to the client for weekly monitoring
Will I receive regular updates (photos/videos) during production?
A：Yes
What is the lead time for repeat orders?
A：No, it depends on the customized product
Payment & Commercial Terms
Which shipping terms do you support (EXW, FOB, DDP)?
A：EXW/FOB/CIF; Generally does not support DDP
What is your standard payment term?
A：Prepay 30-50%; The remaining balance shall be paid in full before the goods are inspected and shipped
What is your custom-made products payment term?
A：Prepay 30-50%; The remaining balance shall be paid in full before the goods are inspected and shipped
Do you offer any discounts for large volume orders?
A：Yes
What currencies do you accept (USD, EUR, GBP, etc.)?
A：RMB/USD
How are the products packaged for international shipping?
A：Wooden crate professional packaging